When you call the B2B Technologies IT help desk, you always get one of our friendly and knowledgeable technicians ready to provide a solution to your roadblock.

Make us your first call so we can accelerate your team’s ability to identify, respond to and recover from technical difficulties and downtime.

In addition to technical support, we also provide proactive network maintenance. There are many IT maintenance items that, if skipped or forgotten, can snowball into performance issues and even cause network outages.

When you work with B2B Technologies, we’ll set up a schedule (daily/weekly/monthly) and checklist to ensure your system stays up to date.

B2B Technologies IT Help Desk Services

SECURITY PATCHES

Microsoft patches for all MS operating systems are currently being released at the rate of about 15-20 per month. These patches address specific vulnerabilities in Microsoft Server and Desktop OS as well as the Microsoft Office Suite.

While the majority of these updates pose no compatibility risk in most environments, they must still be verified and approved based on the severity of the vulnerability before they are installed.

INTRUSION PREVENTION

Security on the corporate WAN can be hardened by periodically reviewing firewall/intrusion prevention logs and taking proactive measures to prevent false positives.

BACKUPS

Constant review of backups is required so that data loss is never a concern. Analyze your data backup and recovery practices and determine if they are well documented, implemented and tested.

Review your disaster recovery plan and determine vulnerabilities and omissions, then examine relationships with third-party vendors to identify potential sources of risk in case of catastrophe.

DOCUMENTATION

It is essential to keep all documentation of information systems up to date. Falling behind in documentation will slow down the troubleshooting process. There is no worse feeling for a network administrator than having unknowns on the network.

ANTIVIRUS/ANTISPYWARE

Daily and weekly review of logs are required to maintain your system’s security.

ACTIVE DIRECTORY MANAGEMENT

The purpose of Active Directory is to keep all objects (users/computers) in the enterprise organized into organizational units (OU). A standardized naming convention is part of this organization. OUs will be created for each location/department and PCs should be moved into their corresponding OU once added to the domain.

SERVER MAINTENANCE

Routine maintenance of servers should be done, including defragmentation, disk space monitoring, event log monitoring, etc.

IT BUDGETING

A comprehensive budget should be prepared each year and submitted to management. This budget should not only include monthly/yearly renewals for support services but should also include estimates for any hardware/software replacements that might happen throughout the year.

DATA SECURITY

Analyze data security measures and determine vulnerabilities; Network security measures; Database security measures; Platform security measures; Application security measures; Employee file permissions, password policies; physical access to critical assets; analyze change management policies and procedures.

DATA RETENTION

Company data/email should be monitored and quotas enabled if necessary. It is the responsibility of the systems administrator to work with users on archiving old email to keep Exchange Information Stores running at optimal levels.

Our Service Area

Supporting Business Technology Needs Since 2003